Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Time Guarantee

  • Each assistance request you send to us will be dealt with within maximum 1 hour. If for any reason whatsoever your trouble ticket or email requires further assistance from a system administrator, we’ll without delay forward it and leave a comment to notify you that your matter is being worked on. If you make use of the Administration Services package, any of the tasks included there will be completed at a time that is convenient for you.

  • Top quality support service
  • An Outstanding Technical Support Service

  • If you require any assistance while working with the Hosting Control Panel or with any of the apps that we have preinstalled on the server on your behalf, you can contact the help desk support staff at any moment via the ticketing system. Besides, should you need help managing your dedicated server, you can make use of the Administration Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, data backup hard disk drive space, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Hosting Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most instructional articles also video versions which show all the operations that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.