Help and support Channels

  • Video Tutorials
  • Video Lessons

  • Learn without delay the best way to change a document or move a database from our selection of how–to video classes.

  • F.A.Q.
  • A F.A.Q. Section

  • We present an easy–to–use Frequently Answered Questions section where you’ll find answers to the most commonly asked questions.

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  • Ticketing System
  • A Ticketing System

  • Our customer support team is available 24 hours to help answer all your requests. You are going to be given a response within max 60 minutes after the ticket submission.

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Types of Help and Support

  • Shared Hosting Support
  • Shared Hosting Support

  • If you have concerns using our shared hosting services or need to have more resources for your web–sites, just let us know and we’ll give you the best tips and advices.

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  • VPS Hosting Support
  • VPS Help And Support

  • In case you have issues using your SolusVM administration interface, or with any of the web applications your VPS comes pre–installed with, let us know.

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  • Semi-dedicated Hosting Support
  • Semi-Dedicated Hosting Support

  • We've got a staff of qualified specialists ready to help you with anything at all connected with your semi-dedicated server. They are on hand 24/7 all year long.
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