Being able to contact your shared hosting provider whenever you have any sort of questions or experience any issues is important and how fast they'll respond and react is crucial, in particular when your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are a way to distinguish genuine suppliers from resellers. The second generally reply just to e-mails or support tickets and you'll need to wait for a day or longer so as to receive a reply. When the trouble needs a couple of replies, you may end up losing days so as to have a basic problem solved. When you use an authentic and trustworthy website hosting supplier, you will be in a position to get in touch with the support team at any moment and get a quick reply no matter what the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

All our shared hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our solutions before you make a purchase or you're an existing client and you have any kind of question or a difficulty, you can contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex issues or any matters which need extra time to analyze and fix. Unlike a number of other web hosting service providers, our trouble tickets have a warranted maximum response time of only 1 hour, which means that no matter what your trouble is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you purchase a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and basic queries. Our agents can help you pick the most suitable package or offer you information about our servers, to confirm whether the system requirements for your web sites are met. When you're an active customer, you will also be able to get in touch with us through email or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that every time you use these 2 ways of contact, you will get an answer within no more than one hour and that’s 24/7, including weekends and official holidays. If you've used the hosting services of other service providers, even large ones, you'll be able to compare the reply time considering that it often takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS

Every single virtual private server package that we offer features 24/7 customer and tech support, which means that in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the globe, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems since it is easier to monitor what is going on. The maximum guaranteed reply time for all the email messages and tickets is one hour, however it hardly ever takes that long to get assistance. In case you obtain the Managed Services upgrade that we supply, our admins will also help you with any third-party software matters.

24/7 Customer Support in Dedicated Hosting

With a 1 hour maximum answer time guarantee, you will receive prompt support when you acquire a dedicated server through our company. Our customer and tech support teams are available 24/7/365, therefore if you open a ticket through your billing account or you send an email about any problem with your server or the pre-installed software on it at any time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the perfect option in case the matter involved needs more time to be resolved or when it has to be forwarded to our administrators, as it's much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to phone us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.