One-Hour Response Guarantee in Shared Hosting
If you’re using any of our shared hosting and you’ve got an inquiry or confront some predicament, you can contact us 24x7 by opening a ticket or by writing an e-mail and we promise that you will have a response in less than an hour. If the issue can be resolved, we will do it before we reply to you, whilst in case there’s something that you need to do on your end, we will give you all the required details – what workable solutions to try, what settings to check, and so on. Normally, you’ll receive a response within only half an hour, which suggests that waiting around for hours on end or even for more than 1 day to get assistance is something impossible. Our 1-hour response time guarantee is valid for any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our mega-fast support service. You’ll get an answer to any ticket posted through the web hosting Control Panel or email sent to our customer and tech support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes considerably less time to investigate and solve a problem. We’ll give you more info if the solution entails something that needs to be done on your end. If you contact us during weekends or official holidays, the response time will be the same and given the fact that our support staff will be at your disposal night and day, you will obtain swift help for practically any billing, general or technical issue no matter what time of day or night it is.