If you’ve ever got any enquiries relating to your web hosting package or if you experience a problem with your sites, you will need to get in touch with the web hosting company’s technical support team. It may not make a difference how fast they’ll respond if you have an inquiry of a general nature, but an issue such as a messed up software application update, for instance, may lead to your site becoming broken or unavailable on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer goods or services online, any downtime will affect your site adversely and you may lose current or potential visitors. Many web hosting providers, predominantly resellers, reply to emails and tickets within twenty four hours, but in the Internet realm this is much too long, since customers will scarcely ever return to a website that isn’t working correctly for extended intervals.

One-Hour Response Guarantee in Shared Hosting

If you’re using any of our shared hosting and you’ve got an inquiry or confront some predicament, you can contact us 24x7 by opening a ticket or by writing an e-mail and we promise that you will have a response in less than an hour. If the issue can be resolved, we will do it before we reply to you, whilst in case there’s something that you need to do on your end, we will give you all the required details – what workable solutions to try, what settings to check, and so on. Normally, you’ll receive a response within only half an hour, which suggests that waiting around for hours on end or even for more than 1 day to get assistance is something impossible. Our 1-hour response time guarantee is valid for any enquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our mega-fast support service. You’ll get an answer to any ticket posted through the web hosting Control Panel or email sent to our customer and tech support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes considerably less time to investigate and solve a problem. We’ll give you more info if the solution entails something that needs to be done on your end. If you contact us during weekends or official holidays, the response time will be the same and given the fact that our support staff will be at your disposal night and day, you will obtain swift help for practically any billing, general or technical issue no matter what time of day or night it is.