There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you pick is a support ticket system. It is the easiest form of communication for a number of reasons. In case no help desk support staff member is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably be received. On top of that, you can copy/paste extensive bits of information without worrying about typographical mistakes, and if a certain problem requires more time to be resolved or a number of responses must be exchanged, all the info will be in the same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re typically separate from the hosting platform, which means that if you need to provide info or to follow guidelines, you will need to use no less than 2 different interfaces and this number might grow in case you wish to manage multiple domain names. In addition, lots of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while you are browsing through your files or configuring different settings. The ticketing system is being closely monitored 24/7/365 by our customer care team members and the ticket response time is maximum one hour, but it rarely takes more than twenty minutes to receive support. In stark contrast to some other hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for information regarding any technical or billing problem. Besides, you can read a number of educative articles, which will help you resolve the most common obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting packages, so you will not require one more platform to get in touch with our customer service team – you can do it on the spot as soon as you bump into an issue. Submitting a new ticket takes a few clicks and tracking down an older one is equally simple. Using our clever search functionality, you can swiftly track down any ticket that you have sent in the past. You can open a ticket at any point in time as our tech support staff members are available to you 24-7-365 and respond in less than an hour, although it seldom takes this much to receive assistance. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about having to sign in and out of 2 or more platforms to resolve a simple issue.