Even though the web hosting service supplied by the different companies is approximately identical, each provider has a personalized platform with its own modifications and ways to execute particular operations. In situations like this, an information-stuffed knowledge base would be exceptionally useful both for people with little to no past experience and for technically skilled users who will ultimately learn how particular tasks are accomplished, but will lose some time in the meantime. The purpose of such a knowledge base is to help make the service quick and simple to use, sparing users plenty of time and efforts. The end result is gladder customers, since they can swiftly find the info they need, and considerably less work for the client care staff, because usually the majority of the enquiries and difficulties that clients have got are already listed in the knowledge base. On the condition that the articles themselves are well-written and encompass more things, you’ll be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans include an extensive knowledge base where you can find information on all the complications that you may stumble upon and their solutions. You can find out how to create and manage a mailing list, how to use an .htaccess file, or how to proceed in case the settings of your mail client are accurate, but you are unable to send emails, for instance. We’ve made every effort to be as thorough as possible and to cover all possible options in order to help you save time and to provide you with different solutions for each single problem. The knowledge base contains educational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the features and functions of the Hepsia Control Panel. You can find relevant articles about particular features and functions in each section of the Control Panel, whilst if you’d like to browse through the whole article list, you should visit the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting packages include in-depth online documentation where you will see information on all the functions that our in-house created Hepsia hosting Control Panel comes with, as well as solutions to various questions and issues that you may confront. All configuration manuals include comprehensive instructions, so you won’t need to worry about missing something in case you intend to export a database, for instance. The troubleshooting articles include different conceivable reasons for specific problems and the solution for each one of them, so if you aren’t able to send emails even though you have the right SMTP server settings, for instance, you can swiftly see what the reason for this may be and correct the issue with two or three mouse clicks in your mail client. As Hepsia has quite a lot of features, you will be able to find relevant articles in each single section. If you want to examine all help articles, click on the Help link, which is located in the top right-hand corner of the window.